The World Health Organization (WHO) has declared COVID-19 a pandemic. This has created a surge in call volumes, overloading our lines and exceeding capacity resulting in some callers hearing a busy signal.

We’re investigating options to expand capacity as well as taking steps to immediately reduce non-critical outbound phone activity. A notification has been posted on the Allianz website advising customers of the service impact and requesting any calls that are not regarding an active medical travel emergency to please call back in 30 minutes or to visit the website for further updates.


Coverage wherever you roam

Get a quote

Buying travel insurance just got easier!

Now you can purchase travel insurance from The Co-operators online - it's fast and simple. If you're a Canadian resident or a visitor to Canada, visit our online quoting site to stay covered during your next trip.

Travel insurance does not cover everything and is subject to terms and conditions, including limitations and exclusions. For full details, please refer to the policy booklet. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies, and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc.