Claims
We promise to be there for you every step of the way.
Need to submit a home or auto claim? Sign in to Online Services to get started.
Chipped or cracked windshield or car window?
You don’t need to file a claim – just follow these steps:
- Find a recommended auto glass repair shop.
- Book an appointment.
- Show your insurance certificate when you arrive.
You only pay the deductible for a replacement; chip or crack repair is entirely covered by your auto policy.
Make a home or auto claim in a snap
Submit claims quickly and easily with Online Services.
- Start a claim in minutes
- Track your claim’s status
- Book a repair estimate or request a rental car
Start and stop your claim submissions anytime; we’ll save your progress.
How to submit a claim
Depending on the type of claim, you can submit your claim directly online or by calling our claims centre. Have questions about how a claim might affect your policy? Call your financial representative for more information.
Home
Submit a claim with Online Services
Call our claims centre: 1-877-682-5246
For Quebec, call: 1-877-594-2667
Auto
Submit a claim with Online Services
Call our claims centre: 1-877-682-5246
For Quebec, call: 1-877-594-2667
Farm and business
Call our claims centre: 1-877-682-5246
For Quebec, call: 1-877-594-2667
Payment protection
Use the CUMIS Online Portal to:
- Submit a payment protection claim
- Upload supporting documents
- Track your payment protection claim’s status
- View any correspondence from your claim representative
Or call our contact centre at 1-800-594-2667
Forms and submission details can be found here: Credit, mortgage and member’s term life claims.
Other types of claims
Claim forms
Choose the PDF form you need to download and print. Once you complete the form, you can send it to your insurance adjuster. Or consider submitting your home or auto claim through Online Services to help us process your claim faster.
Has your vehicle been damaged in an auto collision?
Have contents been stolen or damaged or gone missing from your home, farm or business?