Client resources
Our commitments to you
Fair treatment of clients
We value integrity, treating people with respect, and balancing our economic goals with concern for the environment and the welfare of Canadians.
Have a concern or complaint?
If for any reason, you’re not satisfied with our service or claims resolution, there are steps you can take to have your voice heard and your complaint resolved.
Claims guarantee
We want you to be completely satisfied with your insurance coverage. If you ever need to make a claim, we want you to be happy with the outcome.
Need additional support?
If you need help with any questions, a claim, or general legal advice, we offer these services as part of your policy:
Retrieve unclaimed property
Unclaimed property is money held by Co-operators group of companies which may be payable to you under the terms of a financial product or an insurance contract.
Check that your insurance and investment goals are still being met
Your needs five years ago might not be your needs today. We can review your product mix and identify any gaps in your plan.
Get help with unresolved client complaints
Sometimes your concerns need another set of eyes. The service review panel is made up of volunteer clients who offer insights and advice about client concerns.
Get on-demand legal assistance
The Legal Assistance Helpline lets you speak with a lawyer in confidence, at no additional cost to you or impact on your policy.
Call for guidance with any legal topic, such as legal rights under employment or family law, contract disputes resolution options, and more, with no limit on the number or length of your calls.
The Legal Assistance Helpline is provided by ARAG Legal Solutions Inc., and available from 8 a.m. to midnight local time. In emergency situations, you can access the helpline at any time.
Call 1-855-953-1431
Disclosures, commitments and resources
Accessibility at
Co-operators
Read about our accessibility plan.
Then learn more about the details on how we provide an inclusive and barrier-free environment.
Quebec product summaries
For Quebec residents: find detailed summaries and certificates on the products offered in your region.
Commission disclosures
Find information on how Co-operators intermediaries are paid and any arrangements they may have with us.
Glossary of insurance terms
Not sure what a word or phrase means? Browse our glossary of common terms.