Co-operators retiree community
Whether you’re a recent retiree or have been enjoying your retirement for years, we’re here to assist you in continuing your journey with us.
Make the most of your retirement
Stay in control of your healthcare and financial future with proactive engagement, ongoing support and easy access to your plans. Find out how you can get more out of retirement.
Group retirement benefits
Enjoy your benefits without interruption
Here are some things to keep in mind to ensure you continue to enjoy the security and peace of mind you’ve earned:
How to make updates or inquire about your benefits account
Call HR Operations at 1-855-365-2667 or email HRSharedServices@cooperators.ca to:
- Update your personal information including your name, address, phone number and email address
- Inquire about your premium or T4A slip
- Update your banking information
- Report a life event such as a marriage, common-law relationship, divorce, separation, death of your spouse, birth or death of a child, adoption, when your dependent child becomes ineligible, or material changes to your spouse’s alternative group benefits coverage or loss of coverage
- Marriage or common-law relationship
- Divorce, separation, death of your spouse
- Birth, adoption or death of a dependent child
- When your dependent child becomes ineligible
- Material change to your spouse's alternate group benefits coverage (i.e. loss of coverage)
- Update your beneficiary (if your group plan has a basic life insurance benefit)
How to access your benefits coverage and make a claim online
Sign in to your Benefits Now® account to:
- Submit and manage health and dental claims
- Review your plan details, including your benefit maximums and remaining balances
- Access and print your pay-direct card
- Find and download forms
- Use the ‘Ask a Question’ feature to receive quick responses to any of your questions
To sign in, you will require your group number and certificate number.
Sample login information
Group Number: 7272
Certificate Number: 12345 (as shown on your pay-direct card)
Don’t have an online account? Register today
Have questions about your coverage or claims?
For coverage, claims or Benefits Now® inquiries, contact our Group Client Services at 1-800-667-8164 Monday to Friday from 8:00 a.m. to 8:00 p.m. ET or email us at Group_client_services@cooperators.ca.
For a copy of your group benefits plan booklet, email HR Operations at HRSharedServices@cooperators.ca.
How to submit your benefits forms
For a comprehensive list of forms, sign in to Benefits Now® and select “Forms” under the “Resources” dropdown menu.
Please submit the following forms to HR Operations by email or mail:
- Enrolment/Change form*
- Coverage Option form*
- Decline Coverage
- Pre-authorized Cheque Plan - monthly premium deduction through HR Operations
- Student Eligibility Form
*Application for new enrolments and dependants reported more than 31 days after becoming eligible (e.g., date eligible for retiree benefits, date of marriage or common-law status, date child is born, etc.) require health evidence of insurability and may result in reduced and/or declined coverage. Refer to the eligibility section of your plan booklet.
How to contact HR Operations
Hours of operation: Monday to Friday, 8 a.m. to 4 p.m. ET
Phone: 1-855-365-2667
Email: HRSharedServices@cooperators.ca
Mail: 101 Cooper Dr., Guelph, ON, N1C 0A4
Group pension plans
Manage your group pension plan online
Sign in to your Co-operators Group Retirement and Savings or CUMIS Services Incorporated online account to review your balances and statements, and to access forms (such as beneficiary change form).
Have questions about your pension plan?
Co-operators and CUMIS Services Incorporated Group Retirement Plans/Defined Contribution Pension Plan
Contact a retirement representative
Hours of operation: Monday to Friday, 9 a.m. to 5 p.m. ET
Phone: 1-833-631-4991 (Select option 1)
Email: retirement_income@cooperators.ca
CUMIS Services Incorporated Defined Benefit Pension Plan
Contact: Lisa Scanlon, Senior Pension Specialist, Retirement Services
Hours of operation: Monday to Friday, 9 a.m. to 5 p.m. ET
Phone: 1-800-263-9120 Ext: 225132
Email: lisa.scanlon@cumis.com
The Policyholder/Plan Sponsor, Co-operators Group Limited, reserves the right to amend, modify, qualify, reduce, suspend or terminate any of its programs (including benefits) or policies/plans covering employees and former employees (including retirees), at any time and from time to time, including following retirement.